A colleague recently asked my opinion about a website he had built for his office. He was a writer and organizer by trade, and had been asked to build this site using Microsoft SharePoint 2010 to facilitate online interaction in the office. But it wasn't having the intended result -- no one wanted to use it. I offered to meet with him to try and understand why.
His website just wasn't good, I said. The layout was confusing and the features chaotic. Who was it intended for? I asked.…
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